As Frost & Sullivan points out in its recent report, Robotic Process Automation 2019 Market View for Customer Care: Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation, while Robotic Process Automation (RPA) has reduced costs and increased operational efficiencies across organizations for over 20 years, it has recently gained increased traction and visibility. Real deployments in the contact center, in particular, are seeing strong growth.